Refund policy

Replacement only for damage in transit. Every PC and part is checked and tested before dispatch, so Byte4PC does not accept returns, exchanges or refunds if you change your mind. The only exception is an order that arrives damaged in transit, which we replace as described below.

Damaged in transit

If your order arrives damaged, contact us within 1 day of delivery at support@byte4pc.com with your order number and an unboxing video. The video must be one continuous recording that starts with the sealed outer box and shows the damage. Once we confirm the damage happened in transit, we will replace the damaged item. Claims without an unboxing video cannot be accepted.

Warranty

All parts come with their own brand warranty. After the first 3 days of support from us, warranty claims are handled by the authorised brand service centre. Refurbished or used parts are covered only as mentioned in the product description.

Cancellations

You can request a cancellation before your order is shipped by emailing support@byte4pc.com. Once an order has been shipped, it cannot be cancelled.

Approved refunds

If a refund is approved (for example, for a cancelled order or a part we cannot supply), it will be sent back to your original payment method within 5 to 7 working days.